《21世紀旅游管理專業(yè)系列教材：實用旅游英語聽說教程》主要內容分為以下三個部分。第一部分：共八個章節(jié)，每個章節(jié)包括三段實用情景對話及一篇相應的英語文章，內容涉及導游迎接客人，帶領客人吃住行游購娛及歡送客人八個方面的工作程序及相關語言的聽說訓練。第二部分：共十二個章節(jié)，每個章節(jié)包括幾段實用情景對話及一篇相應的英語文章，其內容涉及領隊帶領出境游客人在海外旅游的工作程序及相關語言的聽說訓練。第三部分：共兩個章節(jié)，內容涉及導游業(yè)務及導游基礎知識方面的英語問答訓練。
《21世紀旅游管理專業(yè)系列教材：實用旅游英語聽說教程》和翻譯導游及領隊的實際工作密切結合，既可作為高等院校旅游管理專業(yè)、外語專業(yè)和高等旅游職業(yè)教育教學用書，又可作為廣大導游及領隊從業(yè)人員、英語導游資格證和等級證培訓或相關專業(yè)的參考用書。
PART Ⅰ ABOUT INBOUND TOUR GUIDES
Chapter 1 Meeting the Tourists
Section 1 Situational Conversations
Conversation 1 Meeting the New Arrivals at the Airport
Conversation 2 Going Through the Customs Formalities
Conversation 3 0n the Way to the Hotel
Section 2 Complete the Following Passage A Welcome Speech
Chapter 2 Accommodation
Section 1 Situational Conversations
Conversation 1 Checking in
Conversation 2 Handling Complaint about the Housekeeping Service
Conversation 3 Checking out
Section 2 Complete the Following Passage Lily Hotel
Chapter 3 Dining
Conversation 1 Seating the Guests
Conversation 2 At the Chinese Restaurant
Conversation 3 At the Western Restaurant
Section 2 Complete the Following Passage Beijing Roast Duck
Chapter 4 Transportation
Section 1 Situational Conversations
Conversation 1 Asking the Way
Conversation 2 Booking Tickets
Conversation 3 Leading a Tour Group to Take the Train
Section 2 Complete the Following Passage Public Transportation, of Beijing
Chapter 5 Sightseeing
Section 1 Situational Conversations
Conversation 1 Conducting a Sightseeing Tour in Hangzhou
Conversation 2 Taking a Natural Scenery Tour in China
Conversation 3 Visiting the Jade Buddha Temple
Section 2 Complete the Following Passage The Yangtze Three Gorges
Chapter 6 Shopping
Section 1 Situational Conversations
Conversation 1 At the Arts and Craft Store
Conversation 2 At the Department Store
Conversation 3 At the Souvenir Department
Section 2 Complete the Following Passage Shanghai Carpet Factory
Chapter 7 Entertainment
Section 1 Situational Conversations
Conversation 1 Talking about the Recreation and Fitness Center
Conversation 2 Booking Tickets for Beijing Opera
Conversation 3 Making Appointment
Section 2 Complete the Following Passage Peking Opera
……
PARTⅡ ABOUT OUTBOUND TOUR LEADERS
PARTⅢ QUESTIONS & ANSWERS ABOUT PROFESSIONAL GUIDES'OPERATION AND GENERAL TOURISM KNOWLEDGE
參考文獻
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