Chapter 1 求職面試 The Job Interview
Section 1 自我介紹，展示才華
Self-introduction, Show Your Skills
Section 2 明確自己的優(yōu)勢和劣勢
Advantages and Disadvantages
Section 3 應(yīng)聘這份工作的原因
Reasons for Applying for the Job
Section 4 簡述自我職業(yè)規(guī)劃
Career Planning
Section 5 對公司的了解
About the Company
Section 6 期望的薪資待遇
Expected Salary and Benefits
Section 7 面試結(jié)束了
After the Interview
Chapter 2 職場新人 The Office Newcomer
Section 1 主動結(jié)識同事
Introducing Yourself to Coworkers
Section 2 領(lǐng)取辦公用品
Getting Office Supplies
Section 3 熟悉工作環(huán)境
Getting Familiar with the Work Environment
Section 4 學(xué)習(xí)公司規(guī)章制度
Learning the Company Rules and Regulations
Section 5 參加培訓(xùn)
Attending Training Courses
Chapter 3 日常事務(wù) Daily Affairs
Section 1 日常文件整理
Filing Documents
Section 2 收發(fā)傳真
Sending and Receiving Faxes
Section 3 復(fù)印打印資料
Copying and Printing
Section 4 公司內(nèi)部郵件往來
Communicating with Coworkers via Email
Section 5 發(fā)函聯(lián)絡(luò)客戶
Contacting Clients Using Business Emails
Section 6 遇到了問題，尋求幫助
Asking for Help
Section 7 面對失誤，不要氣餒
Facing Mistakes
Chapter 4 工作進(jìn)行時 Working Time
Section 1 上司分配任務(wù)
Taking on a Task
Section 2 開展工作
Getting Started
Section 3 與同事溝通交流
Communicating with Your Coworkers
Section 4 匯報工作進(jìn)度
Reporting Your Progress
Section 5 團(tuán)隊協(xié)作力量大
Being a Team Player
Section 6 受到贊賞
Receiving a Compliment
Section 7 保證按時完成
Finishing on Time
Chapter 5 跟同事相處 Getting Along you’re your Coworkers
Section 1 跟同事聊聊天
Small Talk
Section 2 跟同事共進(jìn)午餐
Having Lunch with Your Coworkers
Section 3 虛心向同事學(xué)習(xí)
Learning from Your Coworkers
Section 4 不吝惜贊美
Giving Compliments
Section 5 及時解決矛盾與沖突
Solving Contradictions and Conflicts
Chapter 6 辦公電話 Telephone Communications
Section 1 接聽電話，禮貌得體
Answering the Phone
Section 2 轉(zhuǎn)接電話
Transferring a Call
Section 3 可以留言
Leaving a Message
Section 4 應(yīng)對電話咨詢
Responding to Enquiries
Section 5 處理客戶投訴
Responding to Customer’s Complaints
Section 6 進(jìn)行電話預(yù)約
Telephone Appointments
Section 7 與客戶在電話里溝通
Communicating with Customers over the Phone
Chapter 7 舉行會議 Holding a Meeting
Section 1 會議的籌備
Preparing for a Meeting
Section 2 會議開始了
Opening a Meeting
Section 3 共同討論議題
Discussing Items
Section 4 征求別人意見
Asking for Suggestions
Section 5 表達(dá)贊同或反對
Agreeing and Disagreeing
Section 6 做好會議總結(jié)
Drawing a Conclusion
Chapter 8 談判高手 Becoming a Good Negotiator
Section 1 介紹自己及公司
Presenting Yourself and Your Company
Section 2 向?qū)Ψ浇榻B產(chǎn)品
Introducing Your Products
Section 3 討論合作的可能性
Discussing Cooperation Opportunities
Section 4 進(jìn)行價格談判
Negotiating the Price
Section 5 協(xié)商合約細(xì)節(jié)
Negotiating the Contract
Section 6 協(xié)商付款方式
Negotiating Payment Terms
Section 7 作出一些讓步
Making Some Concessions
Section 8 雙方簽訂合同
Signing the Contract
Chapter 9 業(yè)務(wù)精英 Being the Best Salesman
Section 1 進(jìn)行市場調(diào)研
Conducting a Market Survey
Section 2 開展?fàn)I銷活動
Starting a Marketing Campaign
Section 3 參加展會
Attending Trade Shows
Section 4 爭取客戶訂單
Obtaining Purchase Orders
Section 5 做完美的簡報
Giving a Perfect Presentation
Section 6 需要出差
Being on a Business Trip
Section 7 升職加薪啦
Promotion and Getting a Raise
Section 8 迎接年終考核
The Annual Evaluation
Section 9 拿年終獎
Getting an Annual Bonus
Chapter 10 遇到特殊情況 Special Circumstances
Section 1 上班遲到了
Arriving Late
Section 2 需要加班
Working Overtime
Section 3 向領(lǐng)導(dǎo)請假
Asking for Leave
Section 4 開始休假
Taking a Vacation
Section 5 進(jìn)行崗位調(diào)動
Transferring Jobs
Section 6 請辭
Resigning
Section 7 被解雇了
Getting Fired
Chapter 11 休閑時光 Leisure Time
Section 1 部門有聚會
Going to an Office Party
Section 2 相約購物
Going Shopping
Section 3 大家一起去K歌吧
Going to Karaoke
Section 4 歡樂的舞會
Going to a Dance
Section 5 組織外出旅行
Going on a Trip