本書內(nèi)容覆蓋廣，除涉及旅游服務過程中的接機、入住、食宿、導游、導購、娛樂等相關(guān)環(huán)節(jié)服務外，還涉及服務過程中語言交流的規(guī)范性、得體性等。
Part IWork Procedures of Guide Service
Unit l Pick-upService
Lesson l Meeting at the Airport
Lesson 2 Wele Speech.
Lesson 3 0n the Way to the Hotel
Unit 2 Check-in Service
Lesson 2 Guest Registration
Lesson l On the Way to the Scenic Spot
Lesson 2 Scenic Spot Introduction
Lesson 3 Retuming Service
Unit 4 Additional Services
Lesson l Shopping
Lesson l Checking Out Service.
Lesson 2 Departure Service
Part 2 Handling of Tourists' SpecialRequests
Unit 6 Handling of Special Request
Lesson l Handling of Special Requestsin Acmodation.
Lesson 2 Handling of Special Requestsfor Diet
Lesson 3 Handling of Special Requestsfor Shopping .,.
Lesson 4 Handling of Special Requestsfor Entertainment
Unit 7 Handling of Other SpecialRequests
Lesson l Handling of Special Requeststo Visit Relatives and Friends .
Lesson 2 Handling of Special Requeststo Ask Relatives to Join Tour
Lesson 3 Handling of Special Requests to Quit Travel
Lesson 4 Handling of Special Requeststo Extend Travel Time.
Part 3 Dealing with Problems andAccidents
Unit 8 Handling Lost Items
LeSSon 2 LOSt luggage
Lesson 3 Lost Money
Unit 9 Being Sick
Lesson l Handling of Tourists' CommonIllnesses.
Lesson 2 Handling of Tourists' CriticalIllnesses
Unit 10 Travel Security Services
Lesson lTraffic ACCident
Lesson 2 Fire Accident
Lesson 3 Food POiSOning
Part 4Tour Guide Speech
Unit 11 A Speech on Palace Museum -Beijing Palace Museum
Unit 12 A Speech on Mausoleum - TheMuseum of Terracotta Warriors and Horses
Unit 13 A Speech on Gardening - TheHumble Administrator's Garden
Unit 14 A Speech on Temple - ShaolinTemple
Unit 15 A Speech on History Museum -Shaanxi History MuseUm
Unit 16 A Speech on Mountains - MountHuangshan
Unit17 A Speech on Water Scenery - theThree Gorges of Yangtze River
Unit 18 A Speech on Natural Reserves-Wolong Nature Reserve
Unit 19 A Speech on Climate - Climate inChina
附錄
附錄A旅游標志的專門用語
附錄B旅游景點名稱的英語表達
附錄C各地旅行社( Travel Service)名稱英語表達
參考文獻
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